Total quality management June 2024

Description

Total Quality Management

June 2024 Examination

 

 

1. TQM has been accepted globally and is implemented on a large scale to make huge profits by most organizations. Discuss the difference between Quality Control and Total Quality Management. (10 Marks)

Ans 1.

Introduction

Total Quality Management (TQM) is a holistic approach to long-term success that views continuous improvement in all aspects of an organization as a process and not as a short-term goal. It aims to radically transform the organization through progressive changes in the attitudes, practices, structures, and systems. TQM integrates fundamental management techniques, existing improvement efforts, and technical tools under a disciplined approach focused on continuous improvement. The concept of TQM is distinctly different from the traditional notion of Quality Control (QC), which is more narrowly focused on identifying and correcting defects in

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2. The field of quality management has been significantly influenced by several quality gurus, each contributing unique insights. What are some key lessons from these influential figures and the common learnings advocated by all of them? (10 Marks)

Ans 2.

Introduction

The landscape of quality management has been profoundly shaped by the insights and methodologies of several key figures, often referred to as quality gurus. These individuals have introduced groundbreaking concepts and philosophies that have fundamentally altered how organizations approach quality. While their methodologies and emphases may differ, they share common principles that have become the bedrock of modern quality management practices. The teachings of W. Edwards Deming, Joseph M. Juran, Philip B. Crosby, and others, have not

 

 

3. Maxx Industry finds its loyal customers are lately very unhappy with the organization’s service. Realizing, the capability of their process is having wide-spread impact on the business, Maxx Industry asked you to measure the process capability and improve it to save the business.
4. Explain how measurement of process capability will help to improve the process. (5 Marks)

Ans 3a.

Introduction

In the face of declining customer satisfaction, Maxx Industry’s initiative to measure process capability emerges as a critical step towards understanding and improving their service quality. Process capability measurement is a statistical tool that assesses a process’s ability to produce output within specified limits. This measurement not only provides insight into the current performance and variability of the process but also identifies areas for improvement, setting the stage for targeted

 

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1. Discuss the two process capability indicators which are commonly used in the process optimization (5 Marks)

Ans 3b.

Introduction

In the realm of process optimization, measuring process capability is crucial for understanding and improving the efficiency and quality of operations. Among the various metrics available, two indicators stand out for their widespread use and effectiveness: Cp and Cpk. These indicators provide a quantifiable measure of a process’s ability to produce outputs within specified limits, offering invaluable insights for process