Performance management system June 2024

Description

Performance Management System

June 2024 Examination

 

 

1. Ankita is working at Ojhas Limited which is a chain of retail stores specialization in women apparels, jewellery, bags and shoes. Ankita works as a Sales Executive at the Store and her performance has been rated as ‘good’ in the past 3 years. Since the past 6 months her performance has fallen drastically.    Assume you are the manager of Ankita.  Using the Different Phases of Performance Counselling process, how would you go about helping Ankita to improve her elements performance.

Nakshatra Services is a finance company that was established in 2023.   The company provides credit cards to Indian citizens at a nominal charge.  Assume you are the manager at Nakshatra Services. Prepare an incentive scheme for a Credit Card sales employee using the Taylorian System covering number of credit cards sold as a piece rate system.  (10 Marks)

Ans 1.

Introduction:

Performance management is crucial for organizations to ensure that employees meet their targets and contribute effectively to the company’s goals. It involves various processes such as setting expectations, assessing performance, providing feedback, and identifying areas for improvement. In this scenario, we will explore how to address the performance issues of Ankita, a Sales Executive at Ojhas Limited, and design an incentive scheme for a Credit Card sales employee at

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2. You are working as Manager – Human Resources in a food processing company. The company has its headquarters in Banglaore and factories in Kolkatta, Chennai, Noida and Pune. Prepare the HR Scorecard for this company covering the four perspectives of the HR Scorecard. (10 Marks)

Ans 2.

Introduction:

The Human Resources (HR) Scorecard is a strategic tool used by organizations to measure and manage the performance of their HR functions. It aligns HR activities with the overall business strategy to ensure that human capital contributes effectively to organizational goals. In this scenario, as the Manager of Human Resources for a food processing company with headquarters in Bangalore and factories spread across Kolkata, Chennai, Noida, and Pune, it is imperative to design an HR Scorecard that reflects the strategic objectives of the company and its diverse

 

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3. Prepare 2 performance objectives each using the SMART principles for the following job profiles.
4. Business Analyst in the IT company. (5 Marks)

Ans 3a.

Introduction:

The role of a Business Analyst in an IT company is crucial for bridging the gap between business needs and technical solutions. Business Analysts play a vital role in analyzing business processes, identifying requirements, and facilitating communication between stakeholders and development teams. Setting performance objectives for Business Analysts using the SMART (Specific, Measurable, Achievable, Relevant, Time-bound) principles is essential for ensuring clarity,

 

1. Sales Manager in a Real Estate company. (5 Marks)

Ans 3b.

Introduction:

Performance objectives play a vital role in guiding the efforts and measuring the effectiveness of employees in their respective roles. For a Sales Manager in a Real Estate company, establishing clear and SMART objectives is crucial for driving sales performance, meeting revenue targets, and contributing to the