Total quality management Dec 2024

Description

Total Quality Management

December 2024 Examination

 

 

 

Q1.  Automobile manufacturers like Suzuki or Hyundai, have a strategic alliance with their suppliers.  What do you think are the many expectations from such relationship?  Discuss with examples.  (10 Marks)

Ans 1.

Introduction

Strategic alliances between automobile manufacturers, like Suzuki and Hyundai, and their suppliers are integral to enhancing operational efficiency, quality control, and market competitiveness. These alliances are characterized by collaboration beyond typical buyer-supplier relationships, aiming to meet mutual goals and maintain high standards of quality, cost-efficiency, and innovation. Given the increasingly complex supply chains in the automotive industry, maintaining a reliable, efficient, and flexible supplier network is essential to success. For instance, manufacturers like Hyundai rely on their suppliers for essential components, innovative

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Q2. Lucas TVS, Chennai, have a Quality Circle under the name “Honey Bee Quality Circle”. Similarly, many other Indian organizations have successfully implemented the concept of Quality Circle. What are the objectives of these organization for Quality Circle and what do you think are the factors for its success? (10 Marks)

Ans 2.

Introduction

Quality Circles (QCs) represent a crucial aspect of continuous improvement initiatives in Indian organizations, aiming to foster a collaborative work culture that engages employees at every level. Originating in Japan, this concept has gained traction globally and has seen substantial success in Indian companies, including Lucas TVS in Chennai, where it operates under the name “Honey Bee Quality Circle.” Quality Circles are small groups of employees who voluntarily come

 

 

Q3. The Head of a manufacturing unit want to implement control chart in one of the injection molding shops.   Hourly random 500 units are inspected for defects and the average defectives are 3.5%.

1. What type of control chart should he use and what will be its control limits? (5 Marks)

Ans 3a.

Introduction

Control charts are essential tools in quality management, enabling monitoring and maintaining process stability in manufacturing. In a manufacturing environment like an injection molding shop, control charts help detect any deviations from desired quality standards early on, ensuring that the production process consistently meets quality requirements. For the head of a manufacturing unit focusing on quality control, implementing an appropriate control chart can offer insights into defect rates and reveal when corrective actions are necessary to maintain production standards.

Concept and

 

1. What are the other types of control chart used in monitoring a process? (5 Marks)

Ans 3b.

Introduction

Control charts are fundamental in statistical process control, helping industries ensure that their processes consistently produce products within quality standards. Beyond the p-chart used for monitoring defect rates, there are several other types of control charts designed to track various attributes and variables within a process. Each type serves a specific purpose, enabling quality managers to identify patterns, detect issues, and make informed decisions about process improvements