B.Com/BBA Essentials of Management Dec 2024

Description

Essentials of Management

December 2024 Examination

 

 

Q1 You are the manager of a sales team in a mid-sized company. Recently, you have noticed a decline in the motivation levels of your team members, which has resulted in reduced productivity and a lack of enthusiasm during sales meetings. As the manager, outline a comprehensive strategy that would effectively increase motivation within the team. Your strategy should include both intrinsic and extrinsic motivational techniques and align with one or more established theories of motivation (e.g., Maslow’s Hierarchy of Needs, Herzberg’s Two-Factor Theory, or Vroom’s Expectancy Theory). (10 Marks)

Ans 1.

Introduction

Motivating a sales team is crucial for sustaining productivity, fostering enthusiasm, and achieving organizational goals. In the current scenario, declining motivation in your team may stem from various factors, including unmet psychological needs, insufficient rewards, or lack of clarity about individual and collective goals. To address this, a comprehensive motivational strategy is needed, drawing upon established theories like Maslow’s Hierarchy of Needs, Herzberg’s Two-Factor Theory, and Vroom’s Expectancy Theory. These frameworks emphasize both intrinsic and extrinsic motivators, which together ensure long-lasting engagement and job satisfaction. By

 

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Q2. You are the head of operations at a retail company, and your organization has decided to adopt a new inventory management system to improve efficiency. However, many employees are resistant to the change, fearing that the new system will make their jobs more difficult. As the head of operations, design a detailed change management plan to ensure a smooth transition and reduce resistance among employees. (10 Marks)

Ans 2.

Introduction

Implementing a new inventory management system in a retail company is a significant step toward enhancing operational efficiency, accuracy, and overall productivity. However, introducing such change often encounters resistance from employees who fear increased complexity, reduced control, or potential job insecurity. As the head of operations, managing this resistance is crucial to ensure a seamless transition. Change management involves systematically planning, implementing, and monitoring strategies to guide employees through the process while addressing their concerns. By employing an effective change management plan, underpinned by clear communication,

 

Q3. You are the team leader of a product development unit in a tech company. Your team is composed of members with diverse skill sets and personalities. However, conflicts often arise due to differences in work styles and communication approaches, which is affecting the team’s performance.

1. As the leader, propose a leadership style or combination of styles (e.g., transformational, transactional, situational, etc.) that you would adopt to effectively manage and motivate this diverse team. (5 Marks)

Ans 3a.

Introduction

Leading a diverse product development team requires a leadership style that fosters collaboration, respects individual differences, and aligns everyone toward a shared vision. Differences in work styles and communication approaches can lead to conflict, hampering team performance. To effectively manage and motivate such a team, adopting a combination of transformational and situational leadership styles can be highly effective. Transformational leadership inspires the team by providing a compelling vision and encouraging personal growth, while situational leadership adapts to individual needs and circumstances. This balanced approach promotes synergy, respect, and mutual understanding, ultimately enhancing team performance and

 

1. Six months after implementing your chosen leadership approach, you notice that while the team has improved in collaboration, some members are still struggling with accountability and meeting deadlines. As the leader, design a plan to address these specific challenges using leadership techniques that emphasize accountability. (5 Marks)

Ans 3b.

Introduction

Despite improvements in collaboration after implementing a leadership strategy, some team members may continue struggling with accountability and deadlines. This challenge requires targeted techniques emphasizing ownership, responsibility, and time management. Addressing accountability involves setting clear expectations, providing structured feedback, and using leadership approaches such as transactional leadership for task-oriented guidance, combined with elements of transformational leadership to inspire long-term commitment. The following plan outlines steps to improve